Director of healthcare & Senior Living services
Rich is an expert in delivering Healthcare & Senior Living construction projects. He works closely with our clientele to define realistic expectations and then utilizes our internal resources, which include preconstruction, project management and field operations to develop client confidence. In this process, frequent and accurate communication with all stakeholders is critical. One of Rich's key responsibilities is to coach, mentor and develop our people in the Healthcare & Senior Living group, continually elevating their expertise, resulting in the highest standards and service to our senior living clients.
Over the past 25 years Rich has gained perspective on the industry from an Owner's point of view as well as a Developer, Lender, Design & Licensing Consultant, and Contractor. He brings to the table an understanding of the unique needs of today's Healthcare & Senior Living Environment.
Marymount College of Kansas, B.S., Psychology
Marymount College of Kansas, Associate’s Degree, EMICT Trauma Technician
Getting to know Rich...
What is your role in creating complete client confidence?
My role is to facilitate communication. By promoting an atmosphere of open communication we are better able to understand our clients’ expectations. Through effective internal communication with the project staff, subcontractors and suppliers we are able to deliver a product that exceeds those expectations and create client confidence in all aspects of a project.
What is it about Ridgemont’s culture that is so unique?
I think culture comes down to the actions and principles that are consistently displayed within a group. The atmosphere at Ridgemont has been one of support and success. Everyone here is willing and available to do what they can to ensure success.
How do you contribute to Ridgemont’s culture?
The first step is participation, by becoming a part of this culture it is easy to make it attractive to others. The positive atmosphere at Ridgemont is palpable and it’s important that everyone feel that energy every time they interact with a Ridgemont representative.
Why do you think Ridgemont is a great place to work?
The answer to this question is a combination of the previous answers and the value placed on relationships at Ridgemont. In this business we are constantly faced with situations that require us to make a choice between an issue and a relationship, everyone here seems to consistently choose the relationship.
Describe one of your proudest moments at work.
One of the first Assisted Living projects I built in Texas was near my house and I would stop there to check on the staff and deal with minor warranty issues from time to time. During one of these visits the dietitian told me that Helen, one of the first residents to move into the facility wanted to see me before I left. I assumed there was either a problem with her room or she wanted a ride to New Jersey, (sometimes Helen got confused and thought she was waiting for a ride across the bridge to Jersey). I found Helen sitting with some friends, she said they just wanted to thank me for building their new home and that being there with all of her new friends had changed her life. She gave me a cake she made and had clearly mixed up the salt and the sugar, I almost choked on the first bite. It gave me a different perspective about what I was building and who I was building it for.
What is your favorite part about your job?
Seeing the process unfold. Being part of a process that starts with a conversation and ends with the people in that conversation standing in a brand new building is pretty exciting stuff.
How do you want your Clients to feel when they work with you?
I want them to feel confident that I am as dedicated to the success of their project as they are.
What is your favorite type of construction project?
An uneventful one.
What are the most common challenges you see in projects?
In general, the ability to accurately convey expectations. Specifically, in the current market finding subcontractors with adequate and qualified manpower is a challenge.
What do you do in your spare time?
I go home and build things. I also enjoy playing music, traveling, camping and doing little projects around the house.